Privacy Policy

The Bavla Nagrik Sahakari Bank Ltd. (The Bank) recognizes theexpectations of its customers with regard to privacy, confidentialityand security of their personal information that resides with the Bank.Keeping personal information of customers secure and using it solelyfor activities related to the Bank and preventing any misuse thereofisa top priority of the Bank. The Bank has adopted the privacy policyaimed at protecting the personal information entrusted and disclosedbythe customers [“the Policy”]. This policy governs the way in which theBank collects, uses, discloses, stores, secures and disposes ofpersonal information and sensitive personal data or information.

Defination :

”Personal information” means any information that relates to a naturalperson, which either directly or indirectly, in combination with otherinformation available or likely to be available with the Bank,iscapable of identifying such person. “Sensitive personal data orinformation” of a person means such personal information which consistsof information relating to :

  • password
  • Financial information such as Bank account or credit card or debitcard or other payment instrument details
  • physical, physiological and mental health condition
  • sexual orientation
  • medical records & history
  • biometric information
  • any detail relating to the above clauses as provided to bodycorporate for providing service

Any of the information received under above clauses by body corporatefor processing, stored or processed under lawful contract or otherwise.

Provided that, any information that is freely available or accessiblein public domain or furnished under the right to information act, 2005or any other law for the time being in force shall not be regardedassensitive personal data or information for the purposes of this policy.


This Policy is applicable to personal information and sensitivepersonal data or information collected by the Bank or it’s affiliatesdirectly from the customer or through the Bank’s online portals, mobileapps and electronic communications as also any information collectedbythe Bank’s server from the customer’s browser.


Purpose of Collection and Use of Personal Information

The Bank collects and uses the financial information and other personalinformation from its customers. This information is collected and usedfor specific business purposes or for other related purposes designatedby the Bank or for a lawful purpose to comply with the applicable lawsand regulations. The Bank shall not divulge any personal informationcollected from the customer, for cross selling or any other purposes.

The authenticity of the personal information provided by the customershall not be the responsibility of the Bank.

Any information that is freely available or accessible in public domainor furnished under the Right to Information Act, 2005 or any other lawfor the time being in force shall not be regarded as personalinformation for the purposes of this Policy and the Bank shall notberesponsible for the same.

Disclosure of Personal Information

The personal information collected by the Bank shall not be disclosedto any other organization except:

1. where the disclosure has been agreed in a written contractorotherwise between the Bank and the customer;

2. where the disclosure has been agreed in a written contractorotherwise between the Bank and the customer

3. where the Bank is required to disclose the personal information toathird party on a need-to-know basis, provided that in such case theBank shall inform such third party of the confidential nature of thepersonal information and shall keep the same standards of information/data security as that of the Bank.

Reasonable Security Practices and Procedures

The security of personal information is a priority and is protectedbymaintaining physical, electronic, and procedural safeguards that meetapplicable laws. The Bank shall take reasonable steps and measurestoprotect the security of the customer’s personal information from misuseand loss, un-authorized access, modification or disclosure. The Bankmaintains its security systems to ensure that the personal informationof the customer is appropriately protected and follows the extantstandard encryption norms followed for the transmission of information.The Bank ensures that its employees and affiliates respect theconfidentiality of any personal information held by the Bank.


Contact Information

In order to address any discrepancies or grievances related to thepersonal information residing with the Bank, the customer may


Notice of change

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.


Cookie policy

The Bavla Nagrik Sahakari Bank Ltd.’s digital platforms use variousthird party analytical tools. These tools use cookies which aredownloaded to your device when you visit a website in order to providea personalized browsing experience. Cookies are used for lots of taskslike remembering your preferences & settings, provide personalizedbrowsing experience and analyze site operations. These cookies collectinformation about how users use a website, for instance, how oftenvisited pages. All information collected by third party cookiesisaggregated and anonymous. By using our website user/s agree that thesetypes of cookies can be placed on his/her device. User/s is freetodisable/delete these cookies by changing his/her device / browsersettings. The Bavla Nagrik Sahakari Bank Ltd. is not responsible forcookies placed in the device of user/s by any other website andinformation collected thereto